Customer satisfaction is vital to keeping your company afloat. Without customers, how would you make any money? Bad customer service can cost a business a lot. Just this year, poor customer service cost businesses in the U.S. $ 83 billion. And not only does it affect companies’ profits, but it can also result in lost clients and a bad reputation.
If you’re worried about money and wary of an investment in good customer service — here’s a hopeful statistic: 86 percent of consumers say they would pay more for a better customer service experience.
From simply asking your customers how their day is to sending handwritten notes — there are a number of ways your company can boost customer happiness. To learn more, check out Headway Capital’s infographic below.
Image Credit: Headway Capital